📦 Shipping & Delivery Information 💖

We want your order to arrive safely and on time! Here’s what you need to know about our delivery process:

🚚 Deliveries are made Monday to Friday.
⏳ The estimated delivery time is 6 to 11 business days, counted from the shipping date.
📅 If no one is available to receive the package, a new delivery attempt will be made on the next business day.

We appreciate your patience and are here to ensure your order reaches you smoothly! 💕✨

💎 Quality Assurance & Warranty 💖

We take great pride in the quality of our jewelry and want you to enjoy your pieces for a long time! That’s why we offer a 90-day warranty against manufacturing defects. ✨

⚠️ However, it's important to remember that “misuse” refers to not following our care and conservation guidelines. Neglecting these recommendations may shorten the lifespan of your jewelry. For this reason, our warranty policy does not cover damages caused by improper use.

Treat your jewelry with love, and it will stay beautiful for years to come! 💖✨

How to Care for Your Jewelry at Home ✨

Your jewelry deserves some love to keep its shine and beauty for much longer. Here are some simple tips to take care of it with love:

💎 Avoid contact with chemicals – Perfumes, creams and cleaning products can damage your pieces. Always put your jewelry on last when getting ready.

💦 Gentle cleaning – Use a soft, dry cloth to remove impurities. If you need a deeper cleaning, wash with warm water and mild soap, drying well afterwards.

📦 Store carefully – Store your jewelry in a dry place, preferably in individual cases or bags to avoid scratches.

🚫 Avoid contact with water and excessive sweat – Remove your jewelry before bathing, swimming or exercising.

By following these simple tips, your jewelry will remain beautiful for much longer! 💖✨

1. What materials are used in the jewelry?

The jewelry is made with high-quality materials, carefully selected to ensure durability, beauty and comfort. We work with metals that provide a sophisticated finish, ensuring that each piece is elegant and versatile, ideal to complement any look.

2. How can I make sure the necklace is comfortable for me?

Each necklace is designed to be comfortable and easy to wear. At our store, we strive to create designs that suit different styles and needs. When choosing a necklace, we recommend that you check the product descriptions for all the details. If you have any questions, our team will be happy to help you choose the perfect piece for you.

3. Are the pieces hypoallergenic?

While many of our materials are known to be less likely to cause allergic reactions, it is important to note that each person may have different sensitivities to metals. We recommend that if you have sensitive skin, you check the product descriptions and, if in doubt, contact us for more information about the pieces.

4. Can I wear my jewelry every day?

Yes, jewelry is made for everyday wear. However, to ensure that your jewelry keeps its impeccable appearance for longer, we recommend avoiding contact with harsh chemicals, such as perfumes and lotions, and storing your jewelry in a suitable place when you are not wearing it.

5. Do you make custom jewelry?

We do not currently offer any customization options for our pieces, but we always strive to bring you unique and sophisticated designs. If you are looking for something that perfectly matches your style, we are sure you will find something special in our collection.

6. How do I know which necklace is best for me?

At our store, we strive to create versatile pieces that suit different preferences and styles. When choosing a necklace, it is important to check details such as length and design.

7. Do the necklaces have a warranty?

Yes, all our products have a warranty against manufacturing defects. If any problem occurs due to a manufacturing defect, please contact us so that we can help you in the best possible way.

8. Are the products made for all ages?

Yes! The products are designed for women of all ages, who appreciate minimalist style and timeless elegance. Our pieces can be used to create casual looks or for special occasions, matching different styles and personal tastes.

9. What should I do if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund. Once the order has been shipped, you will not be able to cancel the order.